If you're having trouble registering for an account or logging-in to an existing account, the information on this page should help you. If you still need help after reading this page, please email email@example.com.
Do I need to register to be able to order?
Not at all. Unlike a lot of sites, you don't have to register to be able to shop with us. But registration does have its benefits; you'll only have to enter your details once, your address and delivery details will be pre-filled for you as soon as you log in, and you'll also be able to keep track of orders and view your order history. Finally, you'll also be eligible for periodic special offers that won’t be available to non-registered customers.
How do I register as a new user?
To register as a new user, start by clicking on "My Account" at the top of the screen and then select "Register" from the drop-down menu. Then it's a simple case of entering the information requested: it should only take a couple of minutes. Any field that is marked with an asterisk (*) needs to be filled in to complete the registration process.
When I’ve registered, how do I log in?
When revisiting the site in the future, start by clicking on "My Account" at the top of the screen and then select "Sign In" from the drop-down menu. A pop-up screen will be displayed; simply enter your email address and your password in the appropriate boxes and click the "Sign in" button.
What happens if I forget my password?
There’s no need to worry should you happen to forget your password. Just click on the 'Forgot Password?' link in the sign-in pop-up screen. Enter the email address you used for registration, click submit and you'll be sent a link to a page where you can enter a new password.
For security reasons, the email you receive will not contain either a new password or your existing one. When you follow the link, you will be asked to enter, and then confirm, a new password.
Email us at firstname.lastname@example.org if you can’t remember which email address you used to register and we’ll send a temporary password to the email address we have on file. If the email address we have on file is no longer valid, you will have to set up a new account as we cannot change account details for you.
What happens if I forget or no longer have access to my registered email address?
If this should happen, then you will need to register for a new account, as we cannot change the email address associated with an account - only the registered user can do that.